POMOC Operations Manager

POMOC is seeking a passionate, creative and experienced Operations Manager to join our growing team in the UK. As the full-time Operations Manager, you would work flexibly and remotely with a diverse and collaborative team of 20 contractors and staff, and support POMOC’s infrastructure – finance, human resources and administration – to advance the rights of migrants in the UK.

POMOC is dedicated to the kind of diversity and inclusion that makes our organisation thrive. We highly encourage people to apply who identify as women, trans or nonbinary; LGBTQIA+; Black or BIPOC; migrants and refugees; neurodiverse and disabled.

About the organisation

POMOC is a grassroots political home for Eastern European migrants living in the UK to organise together towards dignity, power and justice. We build power among people with marginalised genders, including women, queer, trans, nonbinary, and gender nonconforming people, and work in solidarity with other marginalised communities. In just four years, POMOC evolved from a small project to a national multi-staff organisation, reaching thousands across several regions of the UK.

Our directors, staff, leaders and volunteers have deep community roots and lived experience of issues we tackle. When we organise, we work in solidarity and seek to activate our communities to campaign around their needs – from fair housing and migrants’ rights to improving our democracy – while influencing local and national policies. We believe this is the recipe for transforming the UK’s balance of power towards greater equality and improving our communities’ material conditions. For example, we launched the WeVote campaign in 2021 to organise Eastern European communities to become a powerful force in UK elections.

Job title: Operations Manager

Location: Anywhere in the UK

Timeline: Applications accepted on a rolling basis until 1 May 2024

Duration: 3-year post with possibility of extension

Hours: Full-time or up to 40 hours per week, including paid 1 hour lunch break.

Working hours are flexible. On occasion we may need responsiveness to organisational needs and local opportunities. This could mean working evenings and weekends, with prior notice. In addition to attending virtual and in-person team meetings, we may ask you to travel within the UK.

Remuneration: Base salary of £33,000 with additional benefits.

At POMOC, we prioritise the wellbeing of our employees. As part of our commitment, we offer 3 weeks of paid annual leave during the December/January holiday period, in addition to the standard 20 days of statutory annual leave, public holidays in England and birthdays.

Employees have access to free annual eye checks, osteopathy sessions and a Wellbeing Fund that could contribute to therapy, somatics or other holistic healing.

Mentorship: At POMOC, we invest time and resources in our colleagues. We offer internal and external training and mentorship opportunities for the team and for individuals.

Responsibilities

Oversee effective and efficient operations at POMOC with support from the co-directors

Lead on HR processes for staff and contractors, which includes recruitment, hiring, contracts and inductions, drafting job descriptions, and managing the staff handbooks, policies and procedures

Oversee the POMOC virtual office and ensure that team members have the information, digital access and equipment they require (in the future this may also require managing physical offices)

Manage POMOC data and online filing systems, and assist with scheduling as needed

Supervise finance manager, which includes timely updating of accounts and payments, regular income/expenditure reports, liaising with accountants and Companies House, and supporting the leadership team with financial forecasting

Organise major internal events and meetings (e.g. in-person Board of Directors meetings, team residential)

Participate in team meetings and check-ins with Co-directors

Skills

Essential:

At least three years of demonstrated experience of leading projects or teams, including managing multiple people and budgets

Natural problem-solver who is able to work both independently and collaboratively as part of a team in a startup environment

Passionate and motivated in ensuring organisations operate effectively and team members are supported to do their best work

Great people skills and a strong commitment to social justice and inclusive workplaces

Excellent written and oral communication skills in English

Takes initiative in bringing tasks or activities to the finish line with excellent attention to detail and project deadlines

Excellent IT skills and openness to learning new technologies and social media tools (e.g. Google Drive, Xero, Slack, Trello, Zoom)

Desirable:

Experience leading operations, HR or finance

Experience in working in nonprofit and start up environment

Willing to approach operations work in creative and out of the box ways

Understanding of GDPR and data protection legislation

Application submission format

Please submit the following:

Responses to the following questions (each response should be 250 words or less):

1. Please tell us what attracted you to this position?

2. Please share an experience of a team project you led in an organisational setting. What skills did you bring to the table? How did you overcome any challenges you faced? And what did you learn?

An up to date resume or CV (please let us know if this is difficult to produce)

Shortlisted candidates will be asked to provide the contact information for two referees.

Interview process

Stage 1: shortlisted candidates will be invited for a 15 minute interview via phone or Zoom.

Stage 2: if successful after stage 1, shortlisted candidates will be invited for a 75 minute interview via Zoom. This will include a practical exercise and questions about your experience. You will have an opportunity to ask us questions as well.

Please send your application to POMOC by email to Marzena Zukowska and Magda Fabianczyk at info@pomoc.org.uk. Please include in the subject line: "Operations Manager - job application".

Providing feedback on our approach:

We are dedicated to fostering accessible, inclusive and fair application processes. We greatly value any feedback that could help us improve them. If you wish to share your feedback please email it to info@pomoc.org.uk.

Contacting POMOC:

We are happy to provide more information about this job opportunity or answer any related questions. Please email info@pomoc.org.uk with the subject line "Operations Manager - query"